FAQs
My insurance referred me to a body shop, but I want to have it repaired at Lecoq, what should I do?
The Hamon law now allows you to choose your repairer.
Which Lecoq bodyshop is closest to me?
Lecoq bodyshops are distributed in the Côte d'Azur and Ile de France regions:
What are the opening hours of the Lecoq bodyshop?
Monday to Friday from 8 a.m. to 12 p.m. and from 2 p.m. to 6 p.m.
Will I be given a loaner vehicle while the repairs are being carried out?
Depending on your insurance contract, a vehicle can be financed by it. However, if your contract does not provide for financing, Lecoq will lend you a vehicle free of charge according to agreement.
I can’t get to my Lecoq bodyshop, can you come and collect my vehicle from my home? Is this service free?
Depending on your insurance company, home service may be covered. In this case, Lecoq offers you a service within a 30 km radius of the bodyshop concerned. We come to collect your vehicle from your home or workplace and leave you a loan vehicle. We also return your vehicle to you after work at home.
Lecoq also offers a specialized service for fleets and company vehicles (by agreement).
If you are an individual and would like this service, you can contact your bodyshop for validation.
Are the spare parts used new?
Yes.
Our spare parts suppliers comply with the manufacturer's original standards.
I have made an appointment and would like to drop off my vehicle before the scheduled time at my Lecoq bodyshop. Is this possible?
You can drop off your vehicle the day before or the day of repairs at your convenience during opening hours.
Please note that vehicles are processed on a first come, first served basis. For any modifications, call your Lecoq bodyshop to arrange a new appointment.
What documents do I need to present to make an appointment?
For your appointment, please bring the following documents:
- Registration card
- Insurance certificate
- Friendly report or its copy
If you want a replacement vehicle:
- Your driving license
- A bank card for security deposit according to agreement
My vehicle is not fully insured, what do I have to pay?
In the event of a claim where you are not held liable and where the claim is solvent, after the procedure, you will “normally” be able to benefit from a support voucher.
In the event of a claim where you are liable, or where no solvent third party is identified, you pay the full amount of your invoice for the amount of the repairs.
My vehicle is fully insured, what do I have to pay?
In the event of a claim where you are not held liable, you will be responsible for the following costs:
- The frankness, if frankness
- The dilapidated, so dilapidated
- Accessories if your ceiling is exceeded
- Part of the troubleshooting if the ceiling is exceeded
In the event of an accident where you are liable, the cost of repairs up to the maximum value of your vehicle will be covered by your insurer, except for obsolescence, accessories and the breakdown ceiling.
What payment methods are accepted in Albax bodyshops?
Because the repair or maintenance expenses for your vehicle do not always arrive at the right time, we offer you a solution to spread your payment over 2 installments.
We accept the following payment methods:
- Blue Card / Visa
- Eurocard / Mastercard
- Cash (1000€ max.)
- Bank transfers
I have a problem following repairs in a Lecoq bodyshop; what should I do?
In this case, please contact our customer service.
All repairs carried out at Lecoq are guaranteed for 24 months.